BitGuruz Terms and Conditions

Welcome to BitGuruz. These Terms and Conditions govern your use of our casino and sportsbook services available at bitguruz.com. By creating an account, completing a bitguruz login, or otherwise accessing our platform, you agree to be bound by the terms set out below. If you do not agree with any part of these terms, we ask that you refrain from using our services.

1. About Our Operator

BitGuruz is owned and operated by GURUZ GROUP LTD., a company registered in Belize under registration number 000044399, with its registered address at 2118 Guava Street, Belama Phase 1, Belize City. We hold a valid gaming licence issued by the Anjouan Offshore Financial Authority, licence No. ALSI-202505027-FI2. Our BitGuruz casino was established to serve international crypto players across Europe, the United Kingdom, North America, India, and Brazil.

2. Eligibility and Account Registration

To use our services, you must be at least 18 years old or the legal age of majority in your jurisdiction, whichever is higher. When you register for a bitguruz casino account, you confirm that all information you provide is accurate and complete. We reserve the right to verify your identity at any time, and you agree to cooperate with our verification requests. Only one account per person, household, or IP address is permitted at BitGuruz.

• We require accurate personal and payment information at registration
• We may suspend accounts that provide false or misleading details
• You are responsible for keeping your bitguruz login credentials confidential
• We are not liable for losses resulting from unauthorized access to your account due to your negligence

3. Restricted Territories

We do not accept players from Iran, North Korea, or any jurisdiction prohibited by the Anjouan Offshore Financial Authority. It is your responsibility to ensure that using our casino bitguruz platform is lawful in your country of residence. We reserve the right to restrict access or void winnings for players accessing our services from a prohibited territory, including through the use of VPNs or other location-masking tools, which are strictly not allowed on our platform.

4. Currencies and Payments

We support a wide range of currencies including EUR, GBP, USD, INR, CAD, and BRL, as well as cryptocurrencies such as BTC, USDT, TRX, ETH, LTC, DOGE, BCH, and SOL. Our platform also features BGZ, our internal bonus currency, where 1 BGZ equals 1 USDT. The minimum deposit to claim our welcome bonus is $30, and the minimum withdrawal amount is BGZ 25. All deposits accepted at BitGuruz must be wagered three times before withdrawal.

4.1 Withdrawal Limits

• We process withdrawals up to USD 5,000,000 per month, or USD 2,000,000 if your balance exceeds 10x your deposits
• Our per-withdrawal limit is BGZ 500,000
• We allow a maximum of 3 withdrawals and BGZ 1,000,000 within any 24-hour period
• We process withdrawals to the original deposit method within 24 hours, with crypto payments typically completed instantly to 24 hours

5. Bonuses, Promo Codes, and Promotions

We offer a generous welcome package for new players who register at BitGuruz. Our welcome pack provides 300% plus 300 free spins spread across your first three deposits: 100% up to $1,000 on your first deposit, 100% up to $1,000 on your second deposit, and 100% up to $1,000 on your third deposit. A bitguruz promo code no deposit bonus may also be made available from time to time through our promotional campaigns, and any active bitguruz no deposit bonus codes will be clearly communicated on our website or through official channels.

To claim any bitguruz bonus code, the minimum deposit is $30, and all bonus funds are subject to a 30x wagering requirement applied to the combined deposit and bonus amount. The maximum bet allowed while wagering a bonus is $5, and you must complete your qualifying deposits within 24 hours of registration. We reserve the right to void bonus winnings if these conditions are not met.

Any bitguruz no deposit bonus code we issue is subject to individual promotional terms, which will be published alongside the offer. We may also provide cashback, our BGZ bonus account for slots and select Evolution live titles, and periodic Cash Giveaway promotions. Our VIP & Rewards programme offers numbered VIP levels with discretionary bonuses and live-game cashback for qualifying members, managed by our dedicated VIP managers.

6. Games and Providers

Our BitGuruz casino online features over 6,000 games from 34 leading studios, including Evolution, Pragmatic Play, Play'n GO, Hacksaw Gaming, NetGame, Habanero, and many others. We offer slots, table games, live dealer titles, instant win games, scratch cards, and a full sportsbook. Our live casino is powered exclusively by Evolution, delivering blackjack, roulette, and other live dealer experiences. Please note that we do not currently offer progressive jackpot games, craps, or video poker.

7. Fair Play and Game Integrity

We are committed to providing a fair and transparent gaming environment. All games available on our platform use certified random number generators, and we regularly monitor our systems to detect irregular betting patterns or fraudulent activity. We reserve the right to void bets or winnings obtained through the exploitation of software errors, bugs, or unauthorized game techniques.

8. Responsible Gaming

We take player protection seriously and encourage all users to gamble responsibly. Our platform provides tools such as deposit limits, self-exclusion options, and access to support resources for those who may need assistance managing their gaming activity. If you feel that your gambling behaviour is becoming problematic, we encourage you to contact our support team for guidance.

9. Account Suspension and Termination

We reserve the right to suspend, restrict, or close your account if we suspect a breach of these terms, fraudulent activity, or violation of applicable laws. In such cases, we may withhold pending withdrawals pending investigation. You may also close your account at any time by contacting our support team.

10. Intellectual Property

All content on bitguruz.com, including our logo, graphics, software, and game titles, is protected by intellectual property laws and belongs to us or our licensed partners. You may not copy, reproduce, or distribute any part of our platform without our prior written consent.

11. Limitation of Liability

We provide our services on an "as is" basis and do not guarantee uninterrupted or error-free access to our platform. To the fullest extent permitted by law, we are not liable for any indirect, incidental, or consequential damages arising from your use of our services, including but not limited to technical failures, delays, or third-party payment processing issues.

12. Changes to These Terms

We may update these Terms and Conditions periodically to reflect changes in our services, regulatory requirements, or business practices. We recommend reviewing this page regularly, as continued use of our platform after changes are published constitutes your acceptance of the updated terms.

13. Governing Law and Disputes

These terms are governed by the laws applicable to our licence issued by the Anjouan Offshore Financial Authority. Any disputes arising from your use of our services should first be directed to our support team through our complaints process before pursuing external resolution.

14. Contact Us

If you have questions about these Terms and Conditions, our bonus policies, or need assistance with your account, our support team is available 24/7 via live chat, email, and our support form. You can reach us directly at support@guruzgroup.com, and we aim to respond to all enquiries promptly.