BitGuruz Privacy Policy

At BitGuruz, we respect your privacy and are committed to protecting the personal data you share with us when you use our platform. This privacy policy explains how we collect, use, store, and safeguard your information when you visit bitguruz.com, register an account, play our games, or interact with our customer support team. By using our services, you agree to the practices described in this policy.

BitGuruz is operated by GURUZ GROUP LTD., a company registered in Belize under registration number 000044399, with its registered office at 2118 Guava Street, Belama Phase 1, Belize City. Our casino operates under a license issued by the Anjouan Offshore Financial Authority, licence No. ALSI-202505027-FI2, and we conduct our business in accordance with the regulatory standards applicable to our license.

Information We Collect

When you create an account at BitGuruz casino, use our bitguruz login credentials, make a deposit, or contact our support team, we collect several categories of information to provide our services securely and efficiently.

• We gather registration details such as your name, email address, date of birth, and country of residence when you sign up for a BitGuruz casino account.
• We collect payment information, including crypto wallet addresses and transaction details, when you deposit or withdraw funds using BTC, USDT, ETH, LTC, DOGE, BCH, SOL, or fiat payment methods.
• We track your gaming activity, including bets placed, games played, and wagering history, to maintain accurate account records and comply with responsible gaming obligations.
• We store technical data such as your IP address, device type, browser information, and login timestamps whenever you use bitguruz login to access our services.
• We record communications you send us through live chat, email, or our support form, including any bitguruz promo code inquiries or complaints you submit.

Verification and Identity Data

To comply with anti-money laundering and know-your-customer regulations, we may request identity verification documents such as a government-issued ID, proof of address, or proof of payment method ownership. We process this information solely to confirm your identity and ensure the security of your BitGuruz account.

How We Use Your Information

We use the data we collect for several legitimate purposes connected to operating BitGuruz casino online and ensuring a safe gaming environment for all our players.

• We use your information to create and manage your account, process deposits and withdrawals, and verify your identity.
• We use your data to prevent fraud, detect suspicious activity, and comply with our licensing obligations under the Anjouan Offshore Financial Authority.
• We may use your contact details to send you promotional communications, including information about our bitguruz no deposit bonus offers, bitguruz free spins, bitguruz bonus code promotions, and other bitguruz promo code no deposit offers, unless you opt out.
• We analyze gameplay data to improve our platform, tailor our offerings, and enhance your overall experience with our services.
• We use your information to respond to support inquiries and resolve any disputes or complaints you raise with us.

Cookies and Tracking Technologies

We use cookies and similar technologies on bitguruz.com to remember your preferences, keep you logged in, and analyze how visitors use our site. Cookies help us recognize returning players, secure your bitguruz casino login session, and present relevant promotional content, such as bitguruz casino no deposit bonus codes, tailored to your interests. You can manage your cookie preferences through your browser settings at any time.

Sharing Your Information

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

• We share data with payment processors and cryptocurrency networks to facilitate deposits and withdrawals.
• We share information with identity verification providers to confirm your eligibility to use our services.
• We may disclose data to regulatory authorities, law enforcement agencies, or courts when required by applicable law or our license.
• We share data with our game providers, including studios such as Evolution, Pragmatic Play, and Play'n GO, to the extent necessary for game functionality and fairness verification.
• We may share information with marketing and analytics partners who help us improve our platform and communicate our bitguruz promo offers effectively.

Data Security

We take data security seriously and implement industry-standard technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. We encrypt sensitive data during transmission and restrict access to your information to authorized personnel only. While we strive to protect your data, no method of transmission over the internet is completely secure, and we encourage you to use strong passwords and safeguard your bitguruz login credentials.

Data Retention

We retain your personal data for as long as necessary to fulfill the purposes outlined in this policy, comply with our legal and regulatory obligations, resolve disputes, and enforce our agreements. Once your data is no longer required, we securely delete or anonymize it in accordance with applicable retention requirements.

Your Rights

Depending on your jurisdiction, you may have certain rights regarding your personal data. We are committed to honoring these rights wherever applicable.

• You have the right to request access to the personal information we hold about you.
• You have the right to request correction of inaccurate or incomplete data.
• You have the right to request deletion of your data, subject to our legal and regulatory retention obligations.
• You have the right to object to or restrict certain processing activities, including marketing communications.
• You have the right to withdraw consent at any time where we rely on consent as our legal basis for processing.

To exercise any of these rights, you can contact our support team at support@guruzgroup.com, and we will respond to your request within a reasonable timeframe.

International Data Transfers

As we serve international crypto players across Europe, the United Kingdom, North America, India, and Brazil, your data may be transferred to and processed in countries outside your country of residence. We take appropriate steps to ensure that any such transfers comply with applicable data protection standards.

Restricted Jurisdictions

We do not offer our services to residents of Iran, North Korea, or any jurisdiction prohibited by the Anjouan Offshore Financial Authority. If we determine that you are accessing BitGuruz from a restricted location, we reserve the right to suspend or close your account in accordance with our terms and conditions.

Children's Privacy

Our services are intended exclusively for adults. We do not knowingly collect personal information from individuals under the legal gambling age in their jurisdiction. If we become aware that we have inadvertently collected data from a minor, we will take immediate steps to delete such information.

Changes to This Policy

We may update this privacy policy from time to time to reflect changes in our practices, technology, or legal requirements. We will post any updates on this page, and we encourage you to review this policy periodically to stay informed about how we protect your data.

Contact Us

If you have any questions about this privacy policy, how we handle your data, or your experience with BitGuruz casino, please reach out to our support team through live chat, our support form, or by emailing support@guruzgroup.com. We are available 24/7 to assist you.